Frequently Asked Questions
Q: Do I need an account to order and how do I register for one?
A: You do not need an account with us to place an order on our website but registering one would make your shopping much quicker and enable you to benefit from promotional codes, be informed of our special offers and grab a bargain on the limited stock super deals.
Q: I have placed an order can I change it?
A: Due to the amount of orders we receive and our fast dispatch times, it is not possible to change in anyway an order that you have placed with us.
Q: When will my order be dispatched?
A: All orders placed before 1pm week days, are dispatched the same day.
Q: How long does it take for delivery?
A: Orders placed before 1pm week days to GB mainland are delivered normally the next working day. Orders to Northern Ireland, UK Islands and Scottish Highlands are sent on a 48 hour service. Customers from major European cities can expect their delivery within 2-3 working days, other areas 5-7 working days.
Q: How do I track my order?
A: Tracking details are sent automatically by the courier to your e-mail address and by text if mobile number was provided at time of ordering. To track your order, simply follow the link provided.
Q: I did not receive tracking details. How can I obtain them?
A: Tracking details are sent automatically by the courier to the e-mail address provided with the order and by text. If you have not received tracking details, please e-mail us, providing your order number, name and delivery address and we will be able to assist you.
Q: How does your delivery service operate?
A: Our courier service delivers between 8am and 7pm, but don’t worry, you do not have to wait at home all day! You will receive by e-mail and text a 1 hour delivery time slot. Customers in GB Mainland can follow the route of the driver as he/she approaches their address with live tracking GPS technology, narrowing down the delivery slot to a 15 minute delivery window. If you are not at home at the time of the delivery window provided , you can select on your mobile to change the delivery time and date or request a delivery to your neighbour.
Q: Can you deliver to my work address?
A: Yes, our courier can deliver to your place of work. Please be advised that the courier will deliver the delivery work address and not to the person.
Q: Do you ship internationally?
A: Yes, we do ship internationally. If you do not see your country on our delivery information list, please e-mail us to enquire about the postage charges.
Q: I have received a damaged item, what shall I do?
A: We try our best to ensure your order arrives with you in perfect condition, however if this is not the case and you have received a damaged item, please take photos of the damage, including the outer box of the parcel and contact us within 48 hours of delivery. You are kindly requested to keep the damaged item and box where practicable, in case the courier would like to perform their own inspection. Upon examining the photos provided, we can offer you a refund or replacement.
Q: I have received an incorrect item or have item(s) missing from my delivery, what shall I do?
A: All orders are fully checked prior to dispatch. In the rare event of omission on our behalf, please contact us within 48 hours of receipt of the goods and provide photos of the incorrect item. We will then conduct a quick investigation by checking our records and CCTV footage and will rectify the problem.
Q: I have special dietary needs, could you please advise if certain products are suitable for me?
A: If you have special dietary needs and are interested in taking particular product, please refer to the manufacturer’s website for more specific information and consult your doctor.
Q: What do you do with my personal details?
A: We only use your personal details to complete your order. Your name and address details are stored securely on our system to make further orders easier. Your personal details are never sold or passed on to a third party.