Terms and Conditions
TERMS AND CONDITIONS OF SS HEALTHFOODS LTD, Company registration 06331200.
What Matters Most To You In Short:
- All orders to UK Mainland qualify for FREE delivery
- You can return any product* completely unopened, unused and in fully resaleable condition within 28 days of purchase.
(*excludes special offer products and clearance items)
Acceptance of Terms & Conditions: By placing an order with SS Healthfoods Ltd you are: entering a contract with us and agree to comply with our Terms and Conditions.
Web Site Contents: We reserve the right to change or remove all or parts of this
Images & Description Disclaimer: Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. We are not responsible for incorrect or
We collect only the information necessary to complete your purchases and to provide you services, such as, delivery and customer communications regarding purchases. Such details are stored securely on our server. Email marketing is opt in only, these communications are only recieved once you choose to sign up to an account or our newsletter/offers providing us with your email address. Should you decide you no longer want to recieve these email, you can unsubscribe via the link at the bottom of any email we send or by contacting us at firstname.lastname@example.org. Email communications regarding purchases/customer service will still be sent to the email given when registering your account.
Account details will be kept as long as you are active on the website (browsing/purchasing). If you are inactive for over a period of one year an email will be sent enquiring about deactivation/deletion of your account and personal information, as to ensure that we are not keeping unnecessary personal data for longer than needed.
You have the right to request deletion of your account/personal details at any time, unless money is owed to us or in complaint/dispute procedures. You have the right to request to view your personal details that we hold and use for marketing purposes, this data will be sent via email within one month of the request, no fee charged, please email email@example.com or use our contact form on our "contact us" page on our website. The details of personal information we hold can also be found by loging in to your account, under "user profile settings" tab. We guarantee never to sell, rent or loan any identifiable information regarding you to any third party.
Prices & Description: Prices and description of products may change without any notice. In the event that a product is listed at an incorrect price due to
Order Acceptance Policy: We reserve our right not to accept an order placed with SS Healthfoods Ltd. If we do not accept your order, it will be cancelled and
· You have failed 3D verification and/or your card is not registered to the delivery address.
· Our inability to obtain authorisation for your payment.
· The identification of a pricing or product description error.
· The product you ordered being unavailable from stock.
· You have input the wrong information (invalid card details, insufficient/incorrect address* etc.).
· You have paid with Paypal and your account; account/address is not verified and/or confirmed.
* Please be advised that it is your responsibility to enter the correct address information at the time of ordering. Submission of wrong address, wrong postcode or one where postcode and address do not match, partial or insufficient address or multiple delivery addresses is not detected by our automated system and will result in your package being returned to us. In such
Advice & Information Disclaimer: Any information or advice given by SS Healthfoods Ltd on its website, by its employees via e-mail, telephone, in writing, in person or in any other way is general and cannot substitute for the professional advice that would fit the individual’s circumstances.
Food Allergy & Diet: Please note that all of our supplements may contain milk, eggs, gluten, nuts (including peanuts), gelatine and other ingredients which are not suitable for people with special dietary preferences or food allergies. Customers with specific dietary needs should consult the relevant manufacturer and their doctor.
Delivery & Return To Sender: Orders placed before 14:00 hours on weekdays are dispatched the same day. For information on our delivery charges, destinations and guidelines of
Parcels can be left in a safe place ONLY when a customer makes
Undelivered parcels are kept for a reasonable time before they are returned to the sender. We will charge you for the return to sender fee for parcels that are not called for, unclaimed, not collected, refused etc. If you have not received your parcel and three working days have elapsed (
Returns Policy & Cancellations: At SS Healthfoods Ltd we make every effort to ensure that the goods you ordered reach you in perfect condition and on time. In the rare event of breakages during transit, shortages, wrong item sent etc., please contact us by email firstname.lastname@example.org in order to deal with your enquiry more efficiently.
Sale of Perishable Goods: Please note that due to the hygroscopic nature of the powders we sell, they are prone to clumping (pre-workouts especially) but this does not affect the product quality. All Products are checked in our warehouse and
Return of Unwanted Products: You can return your order for refund or exchange within 28 days of purchasing (excluding Short dated stock or Clearance items), provided that the products are unopened, unused and in fully resaleable condition. To do this, please e-mail us at
Faulty or Damaged Products: If there is a problem with your order, please contact us by e-mail email@example.com within seven days of delivery. Please keep the original packaging as this will help us to investigate your complaint. We also require photographic evidence at the time of delivery showing damage to the product together with the original packaging will help resolve your claim more quickly. We will deal with the matter in accordance with your legal rights. Please be advised that products listed or described as “B” Graded, damaged, faulty in any way or short dated cannot be returned.
Missing or Incorrect Contents: At SS Healthfoods Ltd we pride ourselves
Changing An Order: Please be advised that due to the
Disputed Deliveries: In cases of disputed deliveries, customers must contact us immediately by e-mail firstname.lastname@example.org and are kindly requested to wait until the investigation of the courier has completed before we can issue a refund or send a replacement.
Duplicate Orders: If you have placed an order with us and are unsure if it has been successful, please contact us before placing a duplicate one. If you have placed a duplicate order with us, you are responsible for returning the package